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Accessibility

Further support for clients

Here at Pension Access, we recognise the different ways our clients’ day-to-day lives can be impacted by certain physical, mental or exceptional circumstances. And we appreciate the difference a little extra support can make to those who need it.

If you believe you would benefit from some further assistance, such as tailored communication, then we may be able to help.

Here’s how we’ve helped in the past

Every situation is unique. We will ask questions about your individual circumstances to better tailor our communication and service to you. And we will keep a note of your preferences so you don’t have to tell us again.

Dedicated case manager

You could be appointed a case manager who will be your main point of contact. They can help you by:

Discussing any letters you have received over the phone
Being a person that you are comfortable and familiar with

Third party assistance

Nominating a third party to speak with us on your behalf can be really helpful if you:

Are hard of hearing
Have mental or physical health conditions that affect your ability to communicate
Have a language barrier

Altered text size

We may be able to alter the size of the letters and emails we send to you.

Video call

We can arrange for your appointments to be via video call rather than over the phone. This can be helpful if you are hard of hearing.

Preferred contact times

You can request specific times of the day to be contacted.

Summary of telephone conversations

You can request a letter or email summary after any telephone conversations. This can be particularly helpful if:

You are hard of hearing
You have any mental or physical health conditions that might affect your memory or comprehension

If you believe you would benefit from some further assistance, such as the features listed above, please contact us on 0800 009 3388 or email us on adviseme@harbourrockcapital.co.uk.

Further support

There are a lot of organisations out there ready to help however they can. Click here to see a list of these organisations, their contact details and a little about them.

0800 009 3388

Mon-Fri 9am-5pm

Why Pension Access?

Information on Pension Access

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Pension Access is a trading name of Harbour Rock Capital Limited which is registered in England & Wales as a Limited Company, No. 10290349. Authorised and regulated by the Financial Conduct Authority, No. 754580. Registered Offices: Affinity House, Beaufort Court, Sir Thomas Longley Road, Rochester, Kent, ME2 4FD. Telephone: 0800 009 3388. Email: pensionaccess@harbourrockcapital.co.uk

Accessibility

Further support for clients

Here’s how we’ve helped in the past

Further support

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